Shipping and Delivery Info

Yes, we ship worldwide!

*Please note that our office and warehouse is closed for the Lunar New Year celebrations from 29 Jan to 6 Feb. Kindly expect some delays to delivery during this period. We will work doubly hard to dispatch the backlog of parcels to minimise delays after our office re-opens!

 

If you live on Earth, we ship to you! (Some items are restricted to certain regions and we reserve the rights to refund you if we are unable to send those items to you.)

We ship primarily by International Standard Airmail; and DHL or Fedex Express for parcels exceeding 2kg. 

Shipping fees are based on actual or volumetric weight of your order, whichever is higher. An estimate for the shipping fees is below. 

Too much trouble to scan through the charts? You can always add all the items you love in our store to the cart, and get a shipping estimate at the check out page. (Don't worry, you won't be charged until you confirm payment. Please note Kuji orders will require separately shipping unless they are stated as FLATSHIP in the product title)

  • Need express shipping? Email us for your desired order for a courier quotation.
  • For preorder items, our indicative shipping fess may not be correct. You will be expected to top up the shipping fees if the item is much larger than expected when it reaches us.

 

Singapore Delivery Fees (Prices in SGD)

  • SingPost Registered Delivery within 2-5 working days upon dispatch
  • Parcels above 2kg will be sent via courier
  • All Kuji orders are flat shipping for Singapore addresses. No further top ups will be required, just as no partial refunds will be given in the event that we combine multiple orders together. 
Self Collect (Bugis Junction #03-10C) FREE *
Self Collect (Suntec City #02-475) FREE *
Self Collect (Plaza Singapura #07-13B) FREE *
Home Delivery - Courier
Orders (0.00 kg - 0.49 kg)
$4.50
Home Delivery - Courier
Orders (0.50 kg - 1.99 kg)
$6.50
Home Delivery - Courier
Orders (2.00 kg - 9.99 kg)
~$13.90
Home Delivery - Courier
Orders (10.00 kg - 20.00 kg)
~$16.50
Home Delivery - Courier
Orders (20.00 kg - 30.00 kg)
~$18.90

 

Due to increased operation and logistics cost, an admin fee of SGD10/order will be incurred for the following:

  • Change from self-collection to mail delivery or vice versa at customer's request after order have been made. 
  • Change of self-collection location at customer's request
  • Redelivery of uncollected orders to stores after missing appointment date. An email will be sent when your orders are ready for pick up. You can book your preferred date for collection and we will send them to our stores on that date. Uncollected orders will be sent back to our warehouse due to store space constraints. No self-collection option at our warehouse. Admin fee will be charged to send this back to our store subsequently for pick up.
  • All unclaimed orders after 3 months will be disposed at our discretion. 

*All delivery / store collection conversion changes will require a min. 2 weeks processing time. 

*Please collect your orders on time after you have booked an appointment to avoid waiting. During the Phase 2 Heightened Alert period from May 16 2021, our stores may close earlier. 


*LOCAL CONSOLIDATION UPDATE:
 Please note that the free local consolidation delivery service will end in July 2020 as Singapore moves safely into Phase 2. The low fee of $9.90 per month for this service will resume in August 2020. 

*Free delivery for min. $200 purchase is temporarily suspended from orders made 28 August 2020 and after. This option during check out is removed until further notice.

Store Collection Document Retrieval Fee

We have had an increasing number of requests to retrieve signed copies of collected orders for viewing despite confirmation from us that they were collected. We seek your understanding that this is causing a strain on our staff's workload, and our customer service personnel are in turn taking longer to respond to other enquiries.

As such, we have implemented a nominal retrieval fee of $0.80 per order per retrieval. For example, if you need to view the signed copies of 5 orders that we have verified that you have collected, a fee of $4 will be imposed. If you need us to retrieve these orders again on a separate date, another $4 will be imposed. We seek your understanding that we are imposing this to ensure we can continue to provide optimised service to all our customers.

Malaysia Shipping Fees (Prices in SGD)

  • Registered International Standard Airmail. 
  • Upon dispatch, delivery estimate of 1-3 weeks depending on sorting speed of Malaysian local post office.
  • Parcels above 2kg will be quoted courier rates separately. 
0.0 kg – 0.09 kg $5.00
0.1 kg – 0.19 kg $6.90
0.2 kg – 0.49 kg $9.50
0.5 kg – 1.0 kg $13.85
1.0 kg – 1.49 kg $16.99
1.5 kg – 1.79 kg $19.50
1.8 kg – 2.0 kg $25.50

 

Canada Shipping Fees (Prices in SGD)

  • Registered International Standard Airmail, DHL, or Fedex.
  • Upon dispatch, delivery estimate of 1-3 weeks depending on sorting speed of Australian customs clearance and local post office.
  • Parcels above 2kg will be quoted courier rates separately. 
0.0 kg – 0.09 kg $13.39
0.1 kg – 0.19 kg $15.90
0.2 kg – 0.49 kg $23
0.5 kg – 0.79 kg $32
0.8 kg - 1.2 kg $40.65
1.0 kg – 1.49 kg $48
1.5 kg – 1.79 kg $55.80
1.8 kg – 2.0 kg $61


  • For Kuji prizes that include large figurines, we will quote you courier shipping rates by default to minimise risks of damage caused by shipper mishandling.

 

USA Shipping Fees (Prices in SGD)

  • Registered International Standard Airmail, DHL, or Fedex.
  • Upon dispatch, delivery estimate of 1-3 weeks depending on sorting speed of Australian customs clearance and local post office.
  • Parcels above 2kg will be quoted courier rates separately. 
0.0 kg – 0.09 kg $13.75
0.1 kg – 0.19 kg $15.47
0.2 kg – 0.49 kg $19.96
0.5 kg – 0.75 kg $25.45
0.75 kg – 1 kg $30.94
0.75 kg - 1.25 kg $39.51
1.25 kg – 1.49 kg $48.08
1.5 kg – 2.0 kg $59.06

 

  • For Kuji prizes that include large figurines, we will quote you courier shipping rates by default to minimise risks of damage caused by shipper mishandling.

  

The Rest of the World (Prices in SGD)

  • Registered International Standard Airmail, DHL, UPS or Fedex.
  • Upon dispatch, delivery estimate of 2-3 weeks depending on customs clearance, and sorting speed of your local post office. 
  • International airmail have maximum weight limit of 2kg. Parcels above 2kg will be quoted courier rates separately.
  • All customs charges are dependent on your country's jurisdiction. Please check with your country's customs laws. We do not pay nor collect on behalf of buyers.
0.0 kg – 0.09 kg $10.50 Airmail 2 - 3 weeks
0.1 kg – 0.29 kg $16.90 Airmail 2 - 3 weeks
0.3 kg – 0.49 kg $19.80 Airmail 2 - 3 weeks
0.50 kg - 0.89 kg $28.90 Airmail 2 - 3 weeks
0.9 kg – 1.29 kg $34.50 Airmail 2 - 3 weeks
1.3 kg – 1.49 kg $42.80 Airmail 2 - 3 weeks
1.5 kg – 1.79 kg $48.60 Airmail 2 - 3 weeks
1.8 kg – 2.0 kg $55.50 Airmail 2 - 3 weeks
2.0kg - 3.5 kg $60 to $85 Courier 5 days / Airmail
3.5kg - 5kg $85 to $115 Courier 5 days / Airmail
5kg - 7kg To Get Quote Courier 5 days / Airmail
20kg To Get Quote Courier 5 days / Airmail
  • For Kuji prizes that include large figurines, we will quote you courier shipping rates by default to minimise risks of damage caused by shipper mishandling.

NON-KUJI

  • All orders that are non Kuji are considered as FLATSHIP items and shipping fees will be charged upfront. 
  • For very large orders, shipping will be billed after packing to ensure you get the best rates.


KUJI / FLATSHIP

  • Kuji orders will all require separate shipping top ups based on the weight and size of the items you get; unless if they are stated as FLATSHIP in the title.
  • For FLATSHIP Kuji, this means that we can project the shipping costs and charge them upfront.
  • If an order consists of both FLATSHIP and NON-FLATSHIP items, we will treat the order as NON-FLATSHIP. The shipping paid in this case is all credited to the final shipping bill after packing.
  • No further top ups will be required for FLATSHIP live show items, just as no partial refunds will be given in the event that we combine multiple orders together. 

No More Kuji Handling Fee (Overseas)

Great news! We are absorbing all extra handling fees and overseas sales are the same price as local sales now.

* Covid Emergency Surcharge

Since May 2020, many shipping services have been cancelled or have Covid related surcharges added. While we will try out best to absorb some of the charges, we will need to pass on these some of these surcharges if we are unable to and seek your understanding for this.