FAQ United States
Do you have other Online Claw Machines?
Yes, you can find the rest of the claw machines here.
Do you ship to USA?
Yes, we ship to all States in the USA. You will need to claim your prizes to get them after winning. Check your account for shipping options! (My Account -> Claim Paw Machine Prizes)
We ship by EMS / FedEx or DHL and shipping times take one to three weeks.
How long do you keep my prizes?
We will keep your items for 2 weeks. After that, the prizes are deemed to be forfeited.
If I am under your consolidation plan, can I consolidate the prizes to USA?
The paw prizes are handled differently and we are unable to consolidate them currently.
What happens when the prize is stuck on the claw at the end of the game?
We will not honour the win. Whoever that makes the prize drop during their turn will get the win.
Will you send me the exact design I caught?
We will try our best to send the design you caught, but in the event, a different design is sent, we will not resend the item. These errors happen when the items look too similar; we will try our best to prevent this.
What happens when I manage to grab more than one prize in a game?
We will honour one prize only.
What happens if I manage to grab a part of the prize and not the whole item? (Like the tag, ribbon, accessory etc.)
We will not honour the prize.
What happens if I grab a prop in the machine? (Like plastic balls, wooden blocks etc.)
We will not honour the win.
What happens if I win a game but it's not registered as a win?
After the game ended, click on "Win is not registered" button to report the game.
All reported games will be reviewed within 1 - 3 working days
What happens if the prize drops outside the machine?
We will not honour the prize
What happen when I run out of gems during my play?
Your end will turn and whoever is next in queue will play next.
I know this is still undergoing Beta testing. Who should I contact if there are weird issues?
Can I refund my Gems?
*Terms and conditions apply. We reserve the right to suspend the practice plays or reset the free gems at any time for individual or all accounts regardless of whether gems have been claimed.