Exchange / Returns Policy

CHANGED YOUR MIND? 

If you change your mind about the products you have purchased from us online*, we can exchange or refund the purchase price subject to the following conditions:

 

1. Email us to set up an exchange within 5 days of receiving the order. Include your order ID and email used in the original transaction so that we can trace your order.

2. Item(s) must be unused, unworn, unwashed, in original packaging and with all original labels/tags attached. In short, in original condition!

3. For non-costumes, send the item back to us within 7 days of receiving the order.

4. For costumes, the returns need to be sent out back to us within 5 days after receiving the order. This is to prevent misuse of our policy.

5. If you are requesting a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method (unless otherwise stated).

6. If you are returning an item for refund that you enjoyed free shipping for; we will deduct the shipping fee that we subsidised during your order when making the refund. Seek your understanding on that!

7. Refunds are processed within 7 business days after we have received the returned item back and confirmed that it meets the conditions above.

8. You are responsible for any costs associated with returning the item to us and relevant redelivery charges

The following items are non-refundable / non-exchangeable:

1. Returns received after 40 days of the original order’s shipment date

2. Costumes that are customised / special sizes

3. Free gifts

 

*Note that all purchases bought or self-collected from our physical stores are not applicable to refunds. We do offer exchanges for change of mind, and products need to be brought back in original unused and unwashed condition within 7 days with proof of purchase in accordance to our in-store policy.

 

RECEIVED A DEFECTIVE ITEM? 

We try our best to QC all products before we send them out, but sometimes (rarely actually!), manufacturing defects in sealed boxes and packages escape us. Sorry about this in advance!

 

1. If you received a faulty or wrong item, email us with your order ID and email address used in the original transaction so that we can trace your order.

2. Provide photos of the faulty item next to the envelope / box showing your address and all relevant images that can aid us in our investigations and submissions to the manufacturer.

3. We will either send you a replacement or offer a refund for the item depending on the stock situation of the affected item. You may be required to send the defective item back to us.