Self Collection or Delivery in Singapore

 

SG Delivery Price Chart

• Ninjavan Delivery within 2-3 working days upon dispatch
• Parcels above 2kg will be sent via courier
• All Kuji orders are flat shipping for Singapore addresses. No further top ups will be required, just as no partial refunds will be given in the event that we combine multiple orders together. 

Self Collect (Suntec City  #02-489)	FREE *
Self Collect (Jewel Changi Airport #04-240)	FREE *
Self Collect (Plaza Singapura #07-13B)	FREE *
Self Collect (PLQ Mall #04-03)	FREE *
Home Delivery - Courier Orders (0.00 kg - 0.49 kg)	$4.50$2.90
Home Delivery - Courier Orders (0.50 kg - 1 kg)	$6.50$3.50
Home Delivery - Courier Orders (2.00 kg - 9.99 kg)	~$13.90
Home Delivery - Courier Orders (10.00 kg - 20.00 kg)	~$16.50
Home Delivery - Courier Orders (20.00 kg - 30.00 kg)	~$18.90

 

Due to increased operation and logistics cost, an admin fee of SGD10/order will be incurred for the following:

• Change from self-collection to mail delivery or vice versa at customer's request after order have been made. 
• Change of self-collection location at customer's request
• Redelivery of uncollected orders to stores after missing appointment date. An email will be sent when your orders are ready for pick up. You can book your preferred date for collection and we will send them to our stores on that date. Uncollected orders will be sent back to our warehouse due to store space constraints. No self-collection option at our warehouse. Admin fee will be charged to send this back to our store subsequently for pick up.
• (Non Singapore) Change of mailing address with a different destination country from the one stated in the transaction. (*Note that we cannot change delivery addresses between Singapore and other countries, nor change from overseas delivery to a Singapore store collection)

 

*All unclaimed orders after 3 months will be disposed at our discretion. 

*All delivery / store collection conversion changes will require a min. 2 weeks processing time. 

*After conversion of delivery / store collection orders to the other method, they are not guaranteed to be merged with any existing orders and may be fulfilled separately.

*Please collect your orders on time after you have booked an appointment to avoid waiting. 

Store Collection Document Retrieval Fee

We have had an increasing number of requests to retrieve signed copies of collected orders for viewing despite confirmation from us that they were collected. We seek your understanding that this is causing a strain on our staff's workload, and our customer service personnel are in turn taking longer to respond to other enquiries.

As such, we have implemented a nominal retrieval fee of $0.80 per order per retrieval. For example, if you need to view the signed copies of 5 orders that we have verified that you have collected, a fee of $4 will be imposed. If you need us to retrieve these orders again on a separate date, another $4 will be imposed. We seek your understanding that we are imposing this to ensure we can continue to provide optimised service to all our customers.