🕹️Claw Machine - Hello Kitty's 50th Anniversary Party Time! Fluffy Bag (4 Designs)

Description

Introducing the Sanrio Plush Claw Machine

This online claw machine contains Vegemaru Plush, and he’s also ready to bring you to a Wonderland of plush-grabbing!

Prize Info

Introducing this Claw Machine filled with authentic Hello Kitty's 50th Anniversary Fluffy bags. Catch them while they are this cute. Which is your favourite? Your Cuteness Quest!

FAQ - Claw Machines

Frequently Asked Questions

General

Do you have other Online Claw Machines?

Yes, you can find the rest of the claw machines here.

How do I buy Gems to play?

💎 Buy Gems here. Free Gems will also be given daily.

How do I get my prizes?

We ship worldwide. You will need to claim your prizes to get them after winning. Check your account for shipping options! (My Account -> Claim Paw Machine Prizes)

How long do you keep my prizes?

We will keep your items for 2 weeks. After that, the prizes are deemed to be forfeited.

Will you send me the exact design I caught?

We will try our best to send the design you caught, but in the event, a different design is sent, we will not resend the item. These errors happen when the items look similar; we will try our best to prevent this.

Can I exchange my winning prize with another prize in the machine?

To ensure fairness for all players, we do not allow exchanges.

If I am under your consolidation plan, can I consolidate the prizes?

The paw prizes are handled differently and we are unable to consolidate them currently.

Is there Self Collection for Paw Prizes?

Yes. It's under the Free Shipping Day if you are located in Singapore. Please remember that there's a 2 week deadline to claim your prizes.

Gameplay

What happens when the prize is stuck on the claw at the end of the game?

We will not honour the win. Whoever that makes the prize drop during their turn will get the win.

What happens if I manage to grab a part of the prize and not the whole item? (Like the tag, ribbon, accessory etc.)

We will not honour the prize.

What happens when I manage to grab more than one prize in a game?

We will honour one prize only. The prize will be randomly given.

What happens if I grab a prop in the machine? (Like plastic balls, wooden blocks etc.)

We will not honour the win.

What happens if my prize gets stuck in the chute and not registered as a win?

Once the prize is in the chute, report the game by following the instructions at the bottom for registering a win, and we will award the win to you.

What happens if my prize gets stuck in the chute and someone else grabs it and drops it again?

Once the prize is in the chute, it is already considered a win. Any further attempts to retrieve the prize from the chute will be ignored, and we will not honor any subsequent claims of a win.

What happens if I win a game but it's not registered as a win?

After the game ended, click on "Win is not registered" button to report the game.

All reported games will be reviewed within 1 working week. You dont have to email us.

For whatever reason you are not able to report the current game, do report the next game in the same machine.

I forgot to report the game when win is not registered!

Dont panic, simply provide us with the Game ID of the next game you played and we can take it from there!

What happens if the prize drops outside the machine?

We will not honour the prize

What happen when I run out of gems during my play?

Your turn will end and whoever is next in queue will play next.

I cant see the machine streaming video. It's blank.

While there could be many possibilities why a video cant be seen.
One of the most common reason is your device is running on power saving mode.
Turn it off and check the video again.
Feel free to contact us if it still doesn't work.

Gems

I dont see my gems after making a purchase

If you are using Apple Pay, Google Pay or Paypal Express, Shopify may have created a new account using the email binded to your payment provider and your gems is probably there.
Do contact us providing us with your alternate email and we will check it out for you.

Can I refund my Gems?

Nope.

I know this is still undergoing Beta testing. Who should I contact if there are weird issues?

help@otakuhouse.com. If applicable, please provide a Game ID to assist our support team to understand your issue better.

Terms

*Terms and conditions apply. We reserve the right to suspend the practice plays or reset the free gems at any time for individual or all accounts regardless of whether gems have been claimed.

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